Working with fire and security integrators

What goes wrong with the voice alarm inside a package

PAVA is a profitable discipline: maintenance, repairs, and upgrade work all carry good margin. But that value depends on the underlying service being genuinely comprehensive. Clients who receive thorough PAVA maintenance generate more remediation work, more upgrade opportunities, and fewer reactive call-outs.

We provide the specialist capability behind your PAVA service, so it is compliant and commercially productive. You retain the client relationship. We handle the discipline that requires dedicated equipment, standards depth, and focused experience.

Here is how it can happen, without anyone being careless. A tender arrives with a voice alarm line in it; the panel gets commissioned and serviced competently; the loudspeaker circuits go unmeasured because the equipment and the method sit outside the team. Then the client's auditor asks for the circuit impedance readings next to last year's, or a zone is found silent on the concourse, and the complaint lands on the integrator's desk.

How the arrangement runs

• Under your name. Fire and security contractors can also bring ProAudium in under their own name. We integrate with your workflow and reporting. The readings, locations and photographs in the report let you answer the client's auditor without a second visit.
• One office, one point of contact. Visits, quotes and documentation are arranged by the Newhaven office, so your project manager has one number.
• Quoted so there is no incentive to miss a fault. Testing and reporting are priced on their own; remedial work is quoted separately afterwards. You decide who carries it out.

More billable work. Loudspeaker circuit testing surfaces repairs and upgrades that a panel-only contract can't see. That work flows back to you.
Standards-grade documentation. Reports referencing BS 5839-8, BS EN 50849, and the EN 54 product standards, audit-ready and professionally presented.
Specialist equipment on every visit. Line impedance testing, continuity verification and coverage checks, on every visit.
Your brand, our depth. We integrate with your workflow and reporting. Your client sees a seamless, professional service.

For M&E contractors

PAVA or ESS scope in a building services contract requires specialist input at every stage: specification, commissioning, and long-term maintenance. We work alongside M&E contractors from tender stage through to handover and beyond, providing the PAVA depth that sits outside many in-house teams.

Staying with a system across its service life creates continuity that benefits everyone. We know the installation, the deviations, and the documentation.

Specification advice. Standards compliance input from tender stage reduces the risk of costly revisions at commissioning.
Commissioning support. Specialist involvement at handover ensures the system performs to standard from day one.
Long-term continuity. A maintenance partner who knows the installation finds issues faster and generates more billable remediation work.
Ongoing revenue. Comprehensive maintenance surfaces repairs and upgrades that stay within your client relationship.

Emergency Sound System (ESS) is the non-fire emergency case; the same technicians and the same documentation apply.

What is not on offer

No fire detection work. No open tenders for major new-build installations: additions and new systems for clients already under maintenance, and projects where the tender is limited to a few bidders, are in scope. No sites outside London and the South East, apart from ships and offshore facilities along the south coast from Dover to Plymouth. If a package needs anything outside these limits, say so early and the answer will be a plain no rather than a slow one.

If your client asks who looks after the PAVA

If it helps, here is some wording to start from. Adapt it to the way you talk to that client.

"We transferred the PAVA risk to a specialist contractor who has worked to BS 5839-8 since 2009, with the equipment to test what our own technicians cannot. The audit trail is complete."
What your fire and security contractor can say to the client

Next step

Send the package scope, the manufacturer and the number of zones. The reply comes from a director, not a sales desk.

Start the conversation