During the fire alarm test, one floor didn't hear the message.
It seems like a test that should have reassured everyone has raised a question instead. That's worth getting to the bottom of.
What may have happened
There are several possibilities and only the system's log can separate them. A floor may have been in a different phase of a phased evacuation and been played the alert message, or nothing, by design. A message may have been overridden by a higher-priority fire alarm input, which is correct behaviour. Or a circuit, amplifier or fire alarm input may genuinely have failed. In the jobs behind this page, each of those has happened.
What you can safely check
- Write down the date, time and floor, and who heard what.
- Ask for the voice alarm event log for that time; it records which messages were triggered for which zones.
- Ask the fire alarm contractor what inputs the fire panel sent at that time.
When to call a technician
Before the next test. The answer is usually in the two logs side by side.
Questions for whoever comes
- What did the voice alarm log record for that zone at that time?
- What did the fire alarm panel send?
- Is the cause-and-effect for that floor written down?
Or call 01273 034 630.